Privacy & Cookie Policy

1 Who We Are

This Privacy & Cookie Policy applies to Tendou ("we," "us," or "our"), a full-service digital agency located at Gillespie Lane, Grand Prairie, TX 75052, United States.

We operate the website tendou.us and provide services including web design & development, SEO, graphic design, animation, post-production, application development, and social media management.

For any privacy-related questions, please contact us at info@tendou.us or by calling (972) 591-8660.

2 Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Contact forms: name, company name, email address, phone number, project details, and budget range.
• Newsletter sign-up: email address.
• Email correspondence: any information you include in emails sent to us.
• Quote requests: business name, contact details, and project requirements.

Information Collected Automatically

• Usage data: pages visited, time spent on pages, links clicked, referral source.
• Device & technical data: IP address, browser type and version, operating system, screen resolution.
• Cookie data: see the Cookie Policy section below for full details.

Information from Third Parties

• Analytics data from Google Analytics about how visitors use our website.
• Data from social media platforms (Facebook, Instagram) if you interact with our social content.

3 How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quote requests, and contact form submissions.
• Provide, manage, and improve our digital services.
• Send newsletters and marketing communications (only with your consent).
• Analyze website usage to improve user experience and content.
• Comply with legal obligations and resolve any disputes.
• Protect the security and integrity of our website and business.
• Follow up on project discussions and client relationships.

We will never sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

4 Legal Basis for Processing

Depending on how you interact with us, we process your data under the following legal bases:

• Consent: when you subscribe to our newsletter or agree to cookies.
• Contractual necessity: when processing is needed to fulfill a service agreement.
• Legitimate interests: for website analytics, security, and improving our services.
• Legal obligation: when required by applicable law.

5 Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share data with trusted third-party service providers only to the extent necessary to operate our business:

• Google Analytics — website traffic analysis (data is anonymized where possible).
• Tawk.to — live chat functionality on our website.
• Email service providers — for sending newsletters and transactional emails.
• Hosting providers — to host and maintain our website infrastructure.

All third-party providers are contractually required to handle your data securely and in accordance with applicable data protection laws. We do not transfer your personal data outside of the United States except where required and permitted by law.

6 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:

• Contact form submissions: up to 2 years after last contact.
• Client project data: up to 5 years for legal and business record purposes.
• Newsletter subscriptions: until you unsubscribe.
• Analytics data: as set by the third-party tool's retention policy (e.g., Google Analytics default of 14 months).
• Cookie data: as specified in the Cookie Policy section below.

Once data is no longer required, we securely delete or anonymize it.

7 Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data ("right to be forgotten").
• Right to restriction: request that we limit how we process your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: where processing is based on consent, withdraw it at any time.

California residents may also have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete it, and the right to opt out of any sale of personal information (we do not sell personal information).

To exercise any of these rights, please contact us at info@tendou.us. We will respond within 30 days.

8 Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the site to remember your preferences and actions over a period of time, so you don't have to re-enter information each time you visit.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most browsers allow you to:

• View the cookies stored on your device.
• Block all or specific cookies.
• Delete cookies when you close your browser.

Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit allaboutcookies.org.

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on.

9 Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

• HTTPS encryption on all pages of our website.
• Restricted access to personal data on a need-to-know basis.
• Regular security reviews of our systems and processes.
• Secure storage of all data collected through our contact forms and newsletter.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. If you believe your data has been compromised, please contact us immediately at info@tendou.us.

10 Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

11 Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy & Cookie Policy or how we handle your personal data, please reach out to us: